Responsible Gambling
Stakes & Ladders Responsible Gambling Policy
This Policy forms part of the Stakes & Ladders’ Terms & Conditions and all definitions are set out in the Glossary.
Playing in our Pools is supposed to be fun and harmless but for some people gaming and gambling may go beyond enjoyment and become a habit that can cause problems for the individual and those around them.
At Stakes & Ladders we take very seriously our responsibility to ensure that we adopt and maintain a responsible attitude towards gaming and gambling and we have a number of systems and processes in place to try and avoid problems developing. We are particularly focused on three areas:
Under Age Gambling
To play in our Pools, you must be 18 years of age or over.
By registering your User Account with us, you represent to us that you are at least 18 years old and acknowledge that we will use your Personal Data to verify that this is the case. This may include supplying the details that you have provided to authorised data verification agencies. We use a variety of tools to verify the age of new Users. If we are unable to verify a User’s age to our satisfaction, we will suspend that User’s Account immediately until such verification has been provided.
If we become aware that a minor has submitted or has attempted to register a User Account on the Website, we will immediately suspend this User Account and will take steps to remove that User’s Personal Data from our records.
Any player who provides dishonest information regarding their age automatically forfeits their right to any Prizes won. All monies staked will be returned and we may also provide any such User’s information to the UK Gambling Commission and other relevant authorities.
Problem Gambling
Whilst the majority of people do gamble responsibly, for some, gambling can become a problem. It may help you to keep control by remembering the following:
· please try to establish limits for purchasing, wagering and losses before you commence gambling. We have established Deposit Limits which you can change by contacting the Helpdesk
· gambling is not advised if it interferes with your daily responsibilities.
· gambling is not advised if you are in recovery for any dependency or are under the influence of alcohol or any other substance.
· gambling is not advised if your primary aim is to recoup losses.
Our Helpdesk staff receives awareness training on problem gambling issues. Please ask them for help if you have any issues.
Self-Exclusion
Any User that feels that they are developing a problem with gambling on our Website can ask us to suspend or close their User Account for a minimum period of six months. To apply a self-exclusion, please contact the Helpdesk.
Fairness and Transparency
S&L strives to present our pools with the utmost fairness and transparency at all times. If you believe that we are not doing so then please contact the Helpdesk.
In particular we draw Users’ attentions to:
· Gameplay Rules
· Help page
· User Profile: Users can easily access a full history of their transactions, withdrawals and deposits in User Profile
